How we dispatch your order

We deliver in four different ways, and which one applies depends on what you have bought.

If you're not sure which applies to your order, please contact us before ordering and we'll happily help you.

Free local delivery - our own van, 2 of our own team

If a furniture item is too big to fit in your car, Snell and Robins will deliver it free of charge to a reasonable destination.

By reasonable destination, we mean in relation to the cost of the order - so, for example, we are not going to deliver a single nest of tables to North Leeds, whereas we are quite happy to deliver a £10,000 order to Scotland. If you are prepared to wait until we are in the area for another customer, we are happy to drop items off for you.

For most furniture orders, delivery is free of charge within the Barnsley and Wakefield boroughs; north, east and central Sheffield; South Leeds; West Huddersfield and South Pontefract. If you are unsure, simply contact us to confirm.

Unlike most other furniture companies, our delivery includes putting the furniture in a room of your choice, unpacking it and removing the packaging. If any construction is involved - mainly wardrobes, beds and dining tables - we will do that for you too.

Please tell us if you have difficult access or are hard to find by sat nav.

If, on arrival, our delivery staff feel there is a risk of damage to either the furniture or your property because of tight conditions in your house, they may ask you to sign a waiver form accepting that you are liable for any damage. While we will do everything in our power to avoid damage to your property, it is your responsibility to move delicate items out of the way and to protect carpets, staircases and so on.

Courier delivery 

If you choose delivery, most items are are sent by Royal Mail or Parcelforce on a tracked service.

• Royal Mail Tracked 48 - £5.95. Tracked, delivered in two to three working days. This is our standard service.
• Royal Mail Tracked 24 - £3.00 extra. Tracked, usually delivered the next working day.

Delivery is free on orders over £40. You can upgrade to Tracked 24 on all orders, including free delivery for a suppliment if you want your order quicker

Sale items do not count towards the £40 free delivery threshold.

Your order will be despatched when all of the items are in stock. If your basket contains items that require ordering, you can pay a small supplement at checkout to split the delivery and have the in stock items sent straight away.

We aim to despatch within one working day. Working days for the couriers are Monday to Friday, excluding bank holidays, and orders placed at a weekend are despatched on the next working day. Other than Christmas day, boxing day, new year's day and Easter sunday we are open every day, so we may process your order quicker and are here to answer any questions, but we can only physically despatch your order when the couriers are open.

Click & Collect - free

You can reserve an item online and collect it from our showroom at 436–440 Doncaster Road, Barnsley S70 3EZ free of charge.

You do not need to pay online. We will put the item aside for you and you can pay in store when you collect it. We will email you to confirm the reservation, and again to remind you before it runs out. If you do not collect by collection date, your reservation will lapse and the item will go back on sale - but you can order it again at any time.

Please bring your order email with you - no need to print it, on your phone is fine.

Direct home delivery - delivered by our supplier

If an item is marked as available for direct home delivery, it may be sent to you directly by the supplier rather than coming through our showroom. This gets the item to you faster and avoids it being handled twice. If you are local to us we may choose to deliver it ourselves (if this is the case we will contact you after ordering and give you the option)

These deliveries are made by an external delivery company working for our supplier, not by us. What that means in practice:

• The delivery company will contact you directly to arrange a date - not us. Please expect a phone call from a company whose name you may not recognise.
• The service is available to most UK mainland locations.
• A two-person team will deliver to a room of your choice, but will not unpack or assemble the item. (If we send our team they will put it anywhere in your house - if physically possible, and take away the packaging).
• Items over 80kg are delivered to the ground floor only.

We want to be straight with you about this: we do not control that delivery company, so we cannot promise the same standard of service and experience you would get from our own delivery team. What we can promise is that if something goes wrong, we will take care of you and sort it out. Contact us - not the delivery company - and we will deal with it on your behalf.

Anything else

If you want to add, remove or change items prior to despatch please phone or email us and we can easily do this for you (we can't do this after the parcel is despatched).

If you have any questions about delivery, please call us on 01226 731234 or email sales@snellandrobins.co.uk before ordering. We would far rather answer a question first than sort out a problem afterwards.